Welcome to Alabama 811's Web Portal
Account creation is not required for basic web portal activities including viewing utility responses to existing requests. You can view, print, check the positive response posted to a specific request, or enter a single address ticket through the Homeowner Portal without creating an account. Click the Find Tickets link in the upper left corner of the page to search for a specific request by number or follow the direct link from your email confirmation. (Note: If you receive a "request not found" error from the confirmation link you may need to clear your browser cache, log out, or try to search from a different browser.)
To renew locate requests, perform advanced ticket searches, post responses or access other advanced system features you will need to create an account. Please click the Create Account link at the top right of the page to create an account. Once you have activated your account from the link in the confirmation email you will receive, you can then click the Log In link to begin using the advanced Web Portal features.
Below you will find some quick links to available resources that will help you navigate some of the Web Portal features.
If you have any questions not answered here, feel free to email us at remoteapps@al811.com.
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FAQ – You have questions, we have answers! Our FAQ page provides tips to all your ticket entry questions. -
WebPortal Manual – The training manual gives a detailed description of each field on our WebPortal. Updated as of January 2020. -
Tier 3 Training Sign Up – Want to learn how to submit your tickets online? Use this link to sign up to attend a training webinar. Click here for a full comparison of features available to Tier 2 and Tier 3 Portal users. -
Good Thru Date Calculation - When is the best time to submit my locate request?
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Positive Response Registration – This link allows Alabama 811 member companies to register for account permissions that allow them to post the marking status of locate request tickets sent to their company. -
Alabama Underground Facility Damage Reporting Tool – If an event damages any pipe, cable or its protective covering, or other underground facility, or there is a significant near miss that could have resulted in damage, Alabama State Law requires the underground facility operator of the damaged facility/near miss to file a report with the “One-Call Notification System”.
This form is for statistical reporting only. Please contact AL811 directly if excavation is ongoing and requires a locate request to be submitted or renewed. -
Member Change of Information Request Form – Need to request a change to your member account? Fill out the form in the link and a representative will follow up with you.