Welcome to Alabama 811's Web Portal
Alabama 811’s online WebPortal ticket entry program has expanded the way excavators are able to submit notification of their pending excavation activity; by allowing users to bypass a phone call and submit their excavation site information directly to Alabama 811 and/or our utility members by simply filling out a locate request form via the WebPortal. Through the WebPortal, excavators are able to enter, search, view and update locate requests.
If this is your first time to visit the site, please click the Register link to register. Once you have confirmed your account, by replying to the confirmation email you will receive, you can then click the Log In link to begin using the WebPortal.
WebPortal tickets are entered through a two tiered level program.
The initial permission setting for the Alabama 811 WebPortal program requires new users to enter their tickets through Tier 2 so that an Alabama 811 Call Center Agent can review the accuracy of the information entered on each request.
Alabama 811 will monitor the new user’s tickets to insure all ticket entry requirements are being met. Once it is ascertained that the potential user understands what information is needed to properly complete a locate request and has routinely provided sufficient information, the user is sent an email notification letting them know their permissions setting has been upgraded to Tier 3 and they are now a GeoRemote user.
- Submitted completed locate requests are held in queue to be reviewed by AL 811 employee for verification and then transmitted to member companies.
- Although requests can be entered 24/7, Alabama 811 will only process locate requests submitted via the Tier 2 level during normal business hours (M-F 7am-5pm, excluding holidays). The 2 working day notice will be calculated from the time the requests is entered into the system at Alabama 811.
- Locate Requests submitted after 3pm may not be processed until the next business day.
- Once a locate request is processed, Tier 2 users receive a confirmation email with their locate request number.
- Submitted requests must have at least 2 and no more than 10 working days notice prior to the start of excavation.
- Short notice and/or Emergency locate requests CAN NOT be submitted by a Tier 2 user.
- Tier 2 users are not required to mark their excavation site on the map, but are encouraged to do so.
- If a Tier 2 user accurately marks their worksite on every ticket, we have the capability to promote them to Tier 3, GeoRemote user status.
- Allows users to automatically submit their completed locate request form directly to our member utility companies. Tier 3 tickets do not have to be processed by an Alabama 811 call center agent.
- Provides access to a drop down calendar that allows users to request to have lines marked sooner than the 2 working day notice.
- Approved Tier 3 users are allowed to submit emergency locate requests.
- To request a training class:Sign Up Here