Alabama 811 Web Portal Help

Yes! Please contact us at remoteapps@al811.com so that we can verify the email address for your account.

Your user name is your full email address and your password is case sensitive and should be typed exactly as submitted on your registration form. Please contact us at remoteapps@al811.com if you need additional assistance.

Your user name is your full email address and your password is case sensitive and should be typed exactly as submitted on your registration form. Please contact us at remoteapps@al811.comif you need additional assistance.

The Alabama 811 app is free to download via Google Play or the Apple App Store.

The internet browser may not have closed correctly when you exited the program.  You will need to log out of the WebPortal, then press the CTRL and f5 button at the same time. This will refresh your session and you should be able to log in as normal.

After you submitted the request, you should have seen a pop-up box letting you know your ticket was sent to the Alabama 811 processing queue. If you did not see this box, then the ticket was not sent. You are welcome to call the center directly and ask the customer service agents to search for the worksite address in the processed ticket queue, or you can resubmit the request. Please contact us at remoteapps@al811.com if you need additional assistance.

We have noticed that users who are using older versions of Internet Explorer receive blank white screens when logging in.  Google Chrome seems to best support our online program.

We have noticed that users receive this error when they have typed too many characters into one of the fields on the ticket entry form. This most commonly occurs when the address has not been broken down correctly.

Your user name is your full email address.

User information can be edited on the excavator tab that is found on the left-hand side of the ticket entry screen.

WebPortal accounts are created by email address. You will need will need to click the sign-up link to register to use a different email.

User information can be edited on the excavator tab that is found on the left-hand side of the ticket entry screen.

Seeing the ‘auto close’ feature means that the member in question has not submitted a response for their facility by the proposed excavation date. You will still need to follow good excavation practices and visit the worksite to check for visible markings or evidence of u/g utilities that may not have been marked within two full working days allowed by the Alabama State law, as well as looking for facilities that may belong to utility companies that are not yet participating members of Alabama 811.

If the area is ‘clear’ there are no lines for them to mark at the worksite. In some instances, the locators may still make a courtesy trip to the worksite and paint the word ‘ok’ or ‘clear’ in their corresponding color paint, but this is not required.

To enter new tickets, or view your existing requests online please visit the Alabama 811 Web Portal and register for access if you do not have an account already.  Once you have confirmed your account, you can log in to access the enter ticket and find ticket options.

To copy an existing locate request ticket online, you will need to select the ‘copy’ feature instead of update.  The ticket will open into a new window where you will then need to verify that all of the corresponding worksite and locate information are correct. Next, click the submit button.  The ticket will then be sent to the processing queue at Alabama 811 so that we can check to make sure the ticket was copied correctly.  We have a four-person team dedicated to intercepting these tickets so the new number will be emailed to you quickly.

You can do a free search for the missing requests via our online ticket entry portal. Once logged into the WebPortal, select the Find Tickets feature.  In the Advanced Options, enter your phone number (with no spaces or dashes, Ex.123456789), then choose the dates you wish for the program to search for your tickets.  Once you have made those selections, click the search button.  A listing of all the found tickets will be shown on the right.  Tickets are shown in increments of 25, so you may need to click the forward arrow to view more.

There is an aerial photography option found in the layers features that are located at the bottom left corner of the map screen.

We cannot accept GPS as the sole property identification of your worksite.   If there is not a 911 address available, you will need to give distance and direction to the worksite from the nearest named intersection. You are welcome to note your GPS in the remarks box so for any of our members who have the equipment available to use them.

The GeoCall marking tools require one click to initiate the start of drawing and a double click to deactivate the tool.

GeoCall will not allow a ticket to be saved if the marking is in a county other than the one listed in the county field in the worksite section of the locate request. You will need to change the county, then re-enter the GPS. Once you see the green X, convert it to red by selecting the mark from search results button.

There is a dedicated section of our website with detailed information along with a download link: Law

The Alabama excavation law requires that notification of your intent to excavate be given at least two but no more than 10 working days prior to the start of the proposed excavation not including the day of notification.  If you do not think your work will begin within that time frame, then it may be best to wait and submit the request at a time closer to the start date. 

Locate request tickets are good for 20 working days, there is no need to cancel your request if the excavation is completed within that time frame.

Alabama 811 will only notify utility companies that are members of our service. The excavator is responsible for contacting all non-member companies directly. 

We do not recommend removing the flags if there is pending excavation in your area.  Please call the Alabama 811 center directly to have one our customer service agents look up your address to see what activity is taking place in your area.

Anyone can log on and submit tickets as a Tier 2 user.  Training is only required for those users that would like to be Tier 3.

Click Here for a class sign up list that contains the available class dates and times.

You can register for the self-paced training series or request to attend a GeoRemote training webinar. On the WebPortal homepage, there is link to the available training options.

You will need to call the Alabama 811 customer service line to cancel a locate request.  Alabama 811 can be reached toll free by dialing 1.800.292.8525, or by simply dialing 811.

Modifications to existing requests must be processed by phone.  You can reach the Alabama 811 customer service line by dialing 1.800.292.8525.

If there are signs of buried facilities that have not been located, we suggest you initiate a second call back to Alabama 811 to allow for the request to be resent to the member facility owners letting them know that all lines have not been marked. As part of this second notice to the utilities, they should respond and have the site located as soon as possible. This is for your own safety as well as the protection of the buried facility. Alabama 811 can be reached by dialing 1.800.292.8525.

Registered users can renew existing requests through the Find Ticket option on our Web Portal. The new work date, as well as the new expiration and renewal (good through and update) dates, will be listed on the new ticket.

You will need to select the ‘copy’ feature instead of update.  The ticket will open into a new window where you will then need to remove any notes that were left about the ticket being re-sent or modified.  Once the note is removed and the ticket is back to its original state, you can click the submit button.  The ticket will then be sent to the processing queue at Alabama 811 so that we can check to make sure the note was removed correctly.  We have a team dedicated to intercepting these tickets so the new number will be emailed to you quickly.

To renew a 2nd notice or refresh marks ticket online, you will need to select the ‘copy’ feature instead of update.  The ticket will open into a new window where you will then need to remove any notes that were left about the ticket being re-sent or modified.  Once the note is removed and the ticket is back to its original state, you can click the submit button.  The ticket will then be sent to the processing queue at Alabama 811 so that we can check to make sure the note was removed correctly.  We have a four-person team dedicated to intercepting these tickets so the new number will be emailed to you quickly.

Downloadable user manual in pdf format: Download PDF

There is a dedicated section of our website with detailed information along with a download link: Law

There is a dedicated section of our website for operations reports: Operations Reports. YTD Transmissions will show the number of transmissions delivered to each member code while Monthly reports will show the number of tickets for which that code was notified.

Please visit our website for more information about the membership process here, or you can email Emily Roberts at eroberts@al811.com.